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<<< Fraud Alert • 29 September 2023 • Fraudulent 800-511-0045 Call >>>

Some customers have reported receiving fraudulent calls from a spoofed 800-511-0045 phone number requesting verification codes being pushed to their phone via text for “Zelle”.

If you did respond to this message or share any information, please contact our Customer Contact center immediately at 800-511-0045 to assist in securing your account(s). You can also call Fraud Alert at 812-238-6324.

Your safety is important to us. First Financial Bank will never contact you and ask for your personal or account information over the phone.

<<< Fraud Alert • 07 September 2023 • Account Restricted Text Message >>>

Some customers have reported receiving a fraudulent text message stating their account has been restricted/locked for security reasons and to follow a link to verify/unlock their account(s).

This message is not from First Financial Bank.

The link in the message will redirect to a page not affiliated with First Financial Bank.

Do not click any link, respond to the text message, reply to any email address or call any included phone number in this message.

Your message may be similar to this, but with slight variations. The sending (from) email address or phone number, and the link in the text message itself may differ from the examples below.

If you did respond to one of these messages or share any information, please contact our Customer Contact center immediately at 800-511-0045 to assist in securing your account(s).

Your safety is important to us. First Financial Bank will never ask for your personal or account information via text message or over the phone.

You should never share account numbers, card numbers, social security numbers, birth date, or any other personal identity information with a random contact regardless of how they reached out to you. Your your bank(s), credit card(s) and other financial institutions have this information on file.

Any attempt to get this information from you, whether an unsolicited phone call, voicemail, email, text message, or other communication method is an attempt to compromise your personal and financial information for fraudulent purposes.

Reported Text Messages

Text message 1 • Reported 07 September 23

FRM:First Financial Bank
SUBJ:FRAUD ALERT
MSG:For Security reasons, we have restricted your account. verify Now <link>.

Text message 2 • Reported 08 September 23

FRM:onlinebanking@msg.net
SUBJ:First Financial Bank
MSG:We locked your account due to suspicious activity. To unlock Follow the link<link>

Text message 3 • Reported 27 September 23

First Financial: 522.34
subscription process from
MUSIC-MTWRK, cancel it here<link>

Visual sample 1

September 7, 2023 Fraud Alert - account locked, verify details visuals sample. Matches text provided in post above this image.

Visual sample 2

Alternate 3 sample of phishing text message.

Visual sample 3

Phishing text sample asking recipient to follow link to cancel subscription.

Secure your card with CardGuard.

CardGuard is free for First Plus debit cardholders, both individuals and businesses. And it’s available only at First Financial Bank!

If you’re trying to stick to a budget, CardGuard can help. Set spending limits for general use or by type of merchant. CardGuard lets you change parameters 24/7 using your mobile phone. When you’re traveling or shopping for the holidays, it’s quick and easy to update the controls to fit special spending needs.

Keep yourself and your finances secure.

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