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Select the appropriate button below to go to the terms and conditions document for the type of account you have. The document is in PDF format and may be read online or downloaded to your computer or device. If you have both a consumer and a business account, it’s important to review the documents for both accounts.

If you prefer, you may visit any of our banking centers to request a printed copy. To locate the First Financial banking center nearest you, please use the Locations page.

You may also call us at 800-511-0045 to request that a copy be mailed to you. There is no charge for receiving a printed copy in person or by mail.



Effective July 1, 2020 our Funds Availability Policy will change as follows: The amount available for withdrawal for checks not subject to next day availability will increase from $200 to $225 and the amount available for withdrawal on exception holds for large deposits and new accounts not subject to next day availability will increase from $5,000 to $5,525. Additionally, the threshold for determining a repeat overdraft will also increase from $5,000 to $5,525. If you have any questions regarding these changes, please visit your local banking center, contact our Customer Experience Team at 800-511-0045 or view the appropriate Consumer or Business Accounts Funds Availability Policy Change documents linked above.



VISA has made a change regarding cardholder liability for unauthorized transactions.  Effective September 1, 2017, the “Zero Liability Card Protection” provision of the First Financial Bank Account Agreement and Disclosure booklet has been revised and could impact your personal liability for any unauthorized transactions made from your debit card, making you liable in situations where you, as the cardholder, were not liable under the previous rule. The term “grossly negligent” is being replaced with “negligent,” which represents a higher standard of care on your part. In the event that you experience an unauthorized transaction from your account, please notify First Financial Bank immediately, so we can begin to investigate the issue.  This will help prevent or reduce any liability on your part, but unless you have been negligent or have engaged in fraud, you will not be liable for any unauthorized transaction using your lost or stolen Visa debit card.  Please be aware that under this new standard of care, you can be deemed as negligent if you do not notify us of unauthorized activity within 60 calendar days after receiving the account statement reflecting the unauthorized activity. Replacement funds for any possible unauthorized transactions are provided on a provisional basis and may be withheld, delayed, limited or rescinded based upon First Financial Bank’s investigation into the transaction(s) in question. All other terms of the Account Agreement and Disclosure remain in effect, including consumer only rights under the Electronic Fund Transfers Act and Regulation E, as applicable.



To request information or submit a notice of error concerning your mortgage loan, please send your request or notice in writing to this address:

First Financial Bank N.A.
Attn: Error Notification/Info Request
P.O. Box 540
Terre Haute, IN 47808

In your letter, please include:

  • Your name
  • Your mortgage loan account number
  • A detailed description of the information you need or the error you believe has occurred.



To request data deletion regarding the app First Financial Bank Mobile please send your request or notice to or call 800-511-0045

To request data deletion regarding the app First Financial Bank Business please send your request or notice to  or call 855-776-0012