14 January 2021 • Phishing text message regarding Zelle® payments
Some customers report receiving a phishing text message regarding Zelle® payments.
The message reads: “Free Msg- First Financial Bank Fraud Alert-Did You Attempt A Zelle Payment For The Amount OF $800.00? Reply YES or NO or 1 To STOP Fraud Alerts”
Do not respond to this message. This text message is not a valid First Financial Bank communication. This is a phishing message sent in an attempt to gain your personal login information to access your accounts.
Customers who respond to this text then receive a follow-up call from an individual claiming to be with the fraud department using the spoofed number 877-404-1009. Upon pickup, the caller asks for online banking credentials and then perform or attempt Zelle payments.
If you did respond to this message and share any information, please contact our Customer Contact Center immediately at 800-511-0045 to assist in securing your account(s).
First Financial Bank will never ask for your username or password to gain entry to your online banking or related tools like Zelle®.