10 March 2022 • Fraud Alert • COVID-19 Relief Program text message

Some customers have reported receiving fraudulent texts promoting a COVIID-19 Relief Program to lower your monthly mortgage payment.

This message is not from First Financial Bank.

The link in the message will redirect to a page not affiliated with First Financial Bank

Please do not click the link, respond to the text message or call the included phone numbers.

If you did respond to this message or share any information, please contact our Customer Contact center immediately at 800-511-0045 to assist in securing your account(s).

Your safety is important to us. First Financial Bank will never ask for your personal or account information via text message or over the phone.

—

Text Message Sample:

<Your First and Last name>,

this is your assign person John Davis from First financial.

You are qualified to get a lower monthly payment under COVIID-19 Relief Program on your mortgage

Call us back at

(866) 234-1250 or my directline

(214) 584-6583

FFB site address that appears legitimate, but points to a nefarious contact point on click.

18 February 2022 • Phishing fraud alert text message

Some customers have reported receiving fraudulent texts requesting card and personal information.

The text message states it is from the First Financial fraud department and that there is possible fraud on your account.
You are given a dollar amount for a purchase and asked if the transaction/purchase is valid.
When you respond NO via text message, it will reply to call 1-877-273-5740 to verify they have your correct card information.
Another message is sent threatening no response will lead to a fee charge to your card ending in 7854.

Please do not respond to any text messages and do not call this phone number. If you did respond to this message or share any information, please contact our Customer Contact center immediately at 800-511-0045 to assist in securing your account(s).

Your safety is important to us. First Financial Bank will never ask for your personal or account information via text message or over the phone.

14 January 2021 • Phishing text message regarding Zelle® payments

Some customers report receiving a phishing text message regarding Zelle® payments.

The message reads: “Free Msg- First Financial Bank Fraud Alert-Did You Attempt A Zelle Payment For The Amount OF $800.00? Reply YES or NO or 1 To STOP Fraud Alerts”

Do not respond to this message. This text message is not a valid First Financial Bank communication. This is a phishing message sent in an attempt to gain your personal login information to access your accounts.

Customers who respond to this text then receive a follow-up call from an individual claiming to be with the fraud department using the spoofed number 877-404-1009. Upon pickup, the caller asks for online banking credentials and then perform or attempt Zelle payments.

If you did respond to this message and share any information, please contact our Customer Contact Center immediately at 800-511-0045 to assist in securing your account(s).

First Financial Bank will never ask for your username or password to gain entry to your online banking or related tools like Zelle®.