23 August 2023 • Fraud Alert • POS Withdrawal Text Message

Some customers have reported receiving a fraudulent text message stating a cash withdrawal had been made and to follow a link to cancel the transaction.

This message is not from First Financial Bank.

The link in the message will redirect to a page not affiliated with First Financial Bank.

Do not click any link, respond to the text message, reply to any email address or call any included phone number in this message.

Reported messages have contained varied links. The link in your message may be different than the example shown below.

If you did respond to this message or share any information, please contact our Customer Contact center immediately at 800-511-0045 to assist in securing your account(s).

Your safety is important to us. First Financial Bank will never ask for your personal or account information via text message or over the phone.

You should never share account numbers, card numbers, social security numbers, birth date, or any other personal identity information with a random contact regardless of how they reached out to you. Your your bank(s), credit card(s) and other financial institutions have this information on file.

Any attempt to get this information from you, whether an unsolicited phone call, voicemail, email, text message, or other communication method is an attempt to compromise your personal and financial information for fraudulent purposes.

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Reported text message

First Financial Bank:
Cash withdrawal request on pos. If wasn’t you? Please click <link> to cancel transaction.

22 April 2022 • Scammers impersonating FFB Fraud department by spoofing the 800-511-0045 Customer service number

Scammers are impersonating First Financial Bank Fraud department by spoofing our 800-511-0045 number to gain access to financial information.

• Caller gives a name and ID number
• Caller asks you to verify the number on your caller ID matches the number on the back of your debit card to legitimize the call
• Caller states you have an unauthorized debit on your account from Texas or Florida
• Caller then asks for your online banking username
• Caller tries to reset your password by having you share the text verification code sent to your phone
• Some callers are also asking for your Debit card number and PIN.

If the caller is successful, they may be able to access your online banking.

Your safety is important to us. First Financial Bank will never ask for your personal or account information via text message or over the phone. If you did share any information, please contact our Customer Contact center immediately at 800- 511-0045 to assist in securing your account(s).

10 March 2022 • Fraud Alert • COVID-19 Relief Program text message

Some customers have reported receiving fraudulent texts promoting a COVIID-19 Relief Program to lower your monthly mortgage payment.

This message is not from First Financial Bank.

The link in the message will redirect to a page not affiliated with First Financial Bank

Please do not click the link, respond to the text message or call the included phone numbers.

If you did respond to this message or share any information, please contact our Customer Contact center immediately at 800-511-0045 to assist in securing your account(s).

Your safety is important to us. First Financial Bank will never ask for your personal or account information via text message or over the phone.

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Text Message Sample:

<Your First and Last name>,

this is your assign person John Davis from First financial.

You are qualified to get a lower monthly payment under COVIID-19 Relief Program on your mortgage

<Your home mailing address>

Call us back at

(866) 234-1250 or my directline

(214) 584-6583

FFB site address that appears legitimate, but points to a nefarious contact point on click.

18 February 2022 • Phishing fraud alert text message

Some customers have reported receiving fraudulent texts requesting card and personal information.

• The text message states it is from the First Financial fraud department and that there is possible fraud on your account.
• You are given a dollar amount for a purchase and asked if the transaction/purchase is valid.
• When you respond NO via text message, it will reply to call 1-877-273-5740 to verify they have your correct card information.
• Another message is sent threatening no response will lead to a fee charge to your card ending in 7854.

Please do not respond to any text messages and do not call this phone number. If you did respond to this message or share any information, please contact our Customer Contact center immediately at 800-511-0045 to assist in securing your account(s).

Your safety is important to us. First Financial Bank will never ask for your personal or account information via text message or over the phone.

14 January 2021 • Phishing text message regarding Zelle® payments

Some customers report receiving a phishing text message regarding Zelle® payments.

The message reads: “Free Msg- First Financial Bank Fraud Alert-Did You Attempt A Zelle Payment For The Amount OF $800.00? Reply YES or NO or 1 To STOP Fraud Alerts”

Do not respond to this message. This text message is not a valid First Financial Bank communication. This is a phishing message sent in an attempt to gain your personal login information to access your accounts.

Customers who respond to this text then receive a follow-up call from an individual claiming to be with the fraud department using the spoofed number 877-404-1009.  Upon pickup, the caller asks for online banking credentials and then perform or attempt Zelle payments.

If you did respond to this message and share any information, please contact our Customer Contact Center immediately at 800-511-0045 to assist in securing your account(s).

First Financial Bank will never ask for your username or password to gain entry to your online banking  or related tools like Zelle®.