Your Personal Banking Assistant
Ask Gabby
Get answers, handle everyday banking needs and find the right next step with Gabby, your personal banking assistant.
Answers When You Need Them
Banking questions can come up at any time. You may want to check a balance, review a recent purchase or understand an account feature when calling is not convenient.
Gabby is available day or night to help you find information and take care of supported banking needs. If additional help is the right next step, Gabby can guide you to the right resource or team.
After authenticating your account, Gabby can also provide personalized account details, including: balances, recent transactions, spending searches, bill payment information and more!
Ask Gabby for help with:
- Checking balances and recent transactions
- Searching your spending history
- Finding your routing number
- Getting help with bill payments and other payments
- Understanding account features and requirements
- Managing supported debit or credit card needs
- Finding Banking Centers and ATMs
- Finding your way around first-online.bank
Gabby Voice
Get Help After Hours
Call Gabby after-hours or holidays and get help by phone, giving you another easy way to find the answers you need.
Choose the way that works for you.
Connect with Gabby online, in the First Mobile app, or by phone.
Get answers, complete supported banking tasks and find the right next step.
Security at Every Step
Your account security comes first. Before providing personalized account support, Gabby Voice verifies account ownership using multiple layers of security. Once verified, Gabby can help with supported account information and banking needs while keeping your information protected.
Getting Help is Simple
Frequently Asked Questions
Digital chat is available 24 hours a day, seven days a week throughout the year. Callers are connected with Gabby Voice after business hours, weekends or on holidays whether they call the Contact Center phone number, or one of our direct branch phone numbers
Gabby is available throughout first-online.bank, in Personal Digital Banking on desktop and in the Personal Digital Banking mobile app.
Authenticated Personal Banking customers can use Gabby for supported needs such as checking balances, reviewing transactions, searching spending history and accessing bill payment information.
Gabby can assist with card blocking, help route card replacement and credit limit increase requests and connect customers with 24-hour debit or credit card support.
Prospective Business Banking customers can ask general product questions, including questions about available types of business financing. Business Digital Banking, Business Mobile Banking and Commercial Banking servicing are not currently supported.
Gabby may direct you to information on first-online.bank, provide a customer service phone number or offer an option to connect with a live representative.
Ask Gabby
Digital Banking/Mobile Banking: Mobile Banking is free from First Financial Bank, but data and text messaging charges from your service provider may apply. Not all accounts are eligible for mobile deposit.