Bill Pay, Now Even Better!

Bill Pay offers connections to eligible billers, including utility companies, credit card companies, insurers, telecoms, cable companies, service providers and more. The intuitive search delivers a similar experience to top search engines, helping you quickly find your particular billers.

Because Bill Pay is already linked to a network of billers, all you need is to add your account number for that particular biller. In some instances, additional information such as your zip code may be needed.

Bill Pay allows you to manually enter billers and those you pay, including gig workers like babysitters, contractors and landscapers. You simply input their details within the Bill Pay prompts and you’re set!

Bill Pay allows you to pay through all methods offered by your billers. For instance, if your gas and electric company accepts card payments, you can make a one-time instant payment through your credit or debit card. You can also use your checking or money market accounts, whichever you prefer. Please note that payment methods will vary per eligible biller, depending on the payment methods they offer.

Absolutely! AutoPay can be enabled for all eBills offered by your linked billers. When you receive an eBill, it is automatically paid through your checking or savings account. For billers not offering eBills, you can set recurring payments to ensure bills are paid on time, every time.

Bill Pay offers instant confirmations for applicable billers so you will know immediately that your payment has been processed and posted. These notifications can be sent to your email or mobile device, whichever you prefer.

When scheduling payments, you will be presented with two dates: the payment send date, which is the date you wish for the payment to be sent, and the estimated delivery date, the date your biller is expected to receive the payment.

• Electronic payments will be deducted from your account on the send date and will reach the payee the next day. Funds must be available on the send date for the payment to be sent.
• Check payments will be mailed to your biller on the send date and the payment will be deducted from your account when the biller cashes or deposits the check.

Adding an electronic biller:

1. Locate the Add New Billers tile on the right side of the Bill Pay display
2. You can add a biller manually or search for a biller by name
3. Click on the biller you would like to add
4. Enter your account information from your most recent statement
5. Click “Add Biller”

Please note that you will be asked to verify or enter each biller’s name, address and account number.

Adding a biller to be paid by check:

1. Click “Add Biller Manually”
2. Enter the biller name, account number (if available), and remittance address from your most recent statement
3. Click “Add Biller”

Editing or deleting a biller:

1. Click the Manage Billers tab
2. Click the three dots next to the biller you want to change
3. Select View/Edit Biller
4. Make any changes needed or select Delete Biller button at the bottom of the page
5. Make your changes and save

Payment research can be requested for electronic payments two business days after a payment is showing a delivered status.

To submit a Payment Research Request:

1. Click on the Manage Billers tab in Bill Pay in order to identify the biller in association with the payment in question.
2. After clicking on the three dots associated with the biller, choose View Activity.
3. Locate the payment you wish to have researched, expand it, find the Request Payment Research button and follow the prompts.

Step-by Step-eBill Enrollment:

1. Navigate to Pay My Bills in Online Banking
2. In the panel on the right side of the screen, you will see Add New Billers. Search for a biller to add a payee or look through the Top Billers to add specific payees.
3. Add your Account Information. Once an eBill eligible electronic biller is successfully added, the following sidebar will appear. You can choose to either setup eBills using Link eBill, Make a Payment, or click Finish to close out of the sidebar.
4. Select (or create) an electronic payee for the biller you wish to enable eBills with. The biller must be an electronic payee- check payees are ineligible. See the example below of an electronic payee that is eBills eligible but not yet enrolled.
5. Select Enroll in eBill
6. You will be asked to enter login information for the selected biller website. Users should confirm the information is accurate by visiting the biller website first. Then, click Continue. Note: If you have multiple accounts with the same biller, you will be prompted to select which account you are looking to enable.
7. Some billers will require a One Time Passcode (OTP) or security questions for identity verification. If required, follow the prompts provided on the screen. Please be patient, this step of the process could take a few moments. 
8. You will be prompted on the Bill Pay screen to confirm the desired biller account. If the information appears to be correct, select Done and you will be navigated back to the Manage Biller page.
9. You have successfully enrolled your biller! A green eBill icon should appear next to the added biller. 
10. You can stop eBills at anytime by navigating to the Manage Biller page and selecting View/Edit Biller from the dropdown. On the View/Edit Biller page, simply toggle the green switch from on to off next to eBill and click Confirm.

eBills AutoPay

Once a payee is setup in eBills, you can also set up bills to autopay.

1. Navigate to the Manage Biller page in Bill Pay.
2. Look through the list of payees enrolled in eBills. If a payee is eligible for autopay, a Setup Autopay link will be listed next to the biller. Click Setup Autopay.
3. The Setup Autopay page will appear. Toggle the Autopay switch from off to on to enable. 
4. Once enabled, click the AutoPay Options button to configure payment amount and payment scheduling on the Auto Options page.
5. From the Auto Options page, you can also choose to receive notifications by clicking the Notifications button. From here, select when to receive notifications, then click Summary.
6. On the final Summary page, you can confirm the settings you selected, then click Confirm Autopay Setup. You will be returned to the Manage Billers page.